Customer service employee French

  • Full Time
  • Overal

We are looking for a Customer Service Employee, qui parle le Français. A very challenging position within a global organization, whose control tower for Europe is located in Eindhoven. From this office you work with an informal team.

  • Excellent salary based on your experience.
  • Full-time position for 40 hours per week. Part-time opportunities are negotiable.
  • A contract for a definite period of time and with good performance prospects of a permanent contract.
  • Working hours in day shift from Monday to Friday in shifts between 7:00 am and 6:15 pm.
  • Friday afternoon drinks, and of course fun staff activities.
  • Training opportunities for all employees.
  • Good pension scheme.
  • 8% holiday allowance.

  • Entering orders in the TMS and administratively recording purchase rates and sales rates.
  • Setting up international transports via internal transport planning or transport partners.
  • Monitoring end-to-end logistics links from order to delivery.
  • Handling daily requests to clients and suppliers for status updates, invoice requests, complaints and escalations.
  • Use commercial perspectives to realize the wishes of the customer.
  • Reporting of revenue, costs & performance KPIs.
  • Periodic presentations e.g. making monthly business reviews with the client, performance meetings with the suppliers & complaints reviews with associated justification to evaluate processes and, in consultation with the manager, to keep this to a minimum.

  • You have completed a MBO/HBO education
  • You have knowledge of transport and logistics and experience in a commercial environment
  • You master at least the French and English language and preferably also Dutch

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